Elements and Performance Criteria
- Plan and prepare to provide high-level support on operations law matters
- Receive enquiry
- Identify, analyse and clarify enquirer needs
- Clearly outline to enquirer, the paralegal legal limits of responsibility prior to imparting information, in accordance with organisational policy
- Identify enquiries outside area of own responsibility and seek assistance or refer enquiry to legal officer, as required
- Provide information on operations law
- Record enquirer or event details and problem/s in accordance with organisational procedures
- Relay information as required, in accordance with organisational procedures
- Conduct research within scope of own paralegal legal responsibility
- Communicate information that can be disclosed and do not communicate non-disclosable information, particularly when there is doubt about the information’s status
- Consult legal officer to resolve issues
- Discuss issues with legal officer in accordance with legal practices and operational procedures
- Communicate issues to legal officer and discuss appropriate resolution/action in accordance with legal practices and operational procedures
- Complete agreed action/resolution in accordance with legal practices and operational procedures